FAQ

This page will allow you to find out answers to questions that you may have. If the answer to your question is not featured on this page, please refer to our Contact Us and our customer service will be more than happy to help you.

General Questions
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Is my personal information secured?

Betonic is committed to maintaining the best privacy practices, in order to make sure that your online experience is as safe and as secure as technically possible.
All financial transactions and personal information are transmitted via Secure Socket Layer (SSL) technology and is stored in a secure operating environment, after being checked with the latest fraud control system.

Am I allowed to bet with Betonic?

To bet with Betonic you must be at least 18 years of age!

Parental control

Betonic believes in creating a gaming environment that is appropriate and responsible.
There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet.
Just search the web for your suitable “Parent control” application.

How do I solve display issues?

Some customers may experience a display issue where the "Bet Slip" appears off the edge of your screen. This is most likely to be due to the screen resolution of your PC being set too low (below 1024 by 768). For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher.

Why is Betonic the place for my bet?
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Here in Betonic, we believe in providing all our players with the best environment for an exciting gaming experience, paying attention to each player's individual needs, we guarantee an unforgettable charge-up with the best live betting odds on the market. Betonic is making you an offer for the greatest quality time in the gambling world, and now is the best time to take it!

Betonic Account
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What do I do if I lost or forgot my username and/or password?

To reset your password, please click on "I have lost my password” button on the upper side of the screen. If you have forgotten your username, enter your e-mail at the appropriate place or just e-mail our support staff at support@betonic.com and our Customer Service Team will be happy to assist you further.

How can I change my password?

To change your password, click on "My account" and fill out the "Change password" section.

Enter your current password and your new one in the appropriate boxes, and click on the "change password" button.

How do I access ‘My account’?

After you have logged in you can then access the ‘My Account’ page. The ‘My Account’ section contains Personal information and account information.

Which deposit methods are accepted?

Betonic allows you to fund your Betonic account with a wide range of payment options. You can do so either by bank wire, credit card, e-wallet companies, and/or prepaid cards. For the detailed list of options, check out the “Deposit” page.

How do I withdraw my winnings?

In order to withdraw, you need to click on the “Withdraw” link, from the drop-down menu below your username. Then follow the simple instructions to complete the process.

How do I know how much money do I have?

Once logged in, you can view your Casino balance and your sports balance on the upper slip of your screen.

How do I open a Betonic account?
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Create a Betonic account with the following steps:

Click on "Register Now"
Fill out the form with your personal data, please note that all fields with an asterisk (*) are relevant.
Confirm that you are over 18 years old, then click "Create Account"
As soon as you have registered, you will receive a welcome email from us

How can I change my password?
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To change your password you need to log in to your Betonic account, click on your username in the top right corner then "Change password". You will see three fields: "Old Password"; "New Password" and "Confirm New Password". In the first field, you need to type your old password and in the fields below - the new password of your choice. When you are done, just click on "Save new password" to save the changes.

What do I do if I have forgotten my username or password?
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If you have forgotten your password you need to:


 
1. Click on "Forgotten User Password?" (located on the top of  your screen).
 
2. Enter your E-mail and username in the relevant fields
 
3. Click "Reset Password"
 
* If you have forgotten your account number and/or username please contact the Customer Support Department.

How to place bets?
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Here at Betonic, we have a large variety of sports, leagues, matches and bet types including the great option of Live betting! If you would like to place a bet on a single selection, you simply need to:

* Go to our sports section, (located at the center-top of the page)

* Chose your sport and market

* Chose country and league

* Check out the available options and place your bet.

 

For placing bets on Live events, you need to:

 

* Go to our sports section, (located at the center-top of the page)

* Click on "Live betting"

* Go to "All live games"

* Pick your game and place your bet.

What is the minimum stake that I can make?
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The minimum stake a player can make is stated on the bet slip in the player's currency. 

What is the maximum stake I can make? Where can I see it?
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After clicking on the odds, the bet appears on your Bet slip (located on the right side of the screen). There you will be able to see the amount of the maximum bet you will be able to place for this particular event, along with detailed information in regards to your bet.   

How long till the bet is settled?
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Our goal is to make sure you see the final outcome of your bet in the shortest of timeframes. Some bet types require a bit more time before the result becomes official.  

Which payment methods can I choose for my account?
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Betonic allows you to fund your account with a wide range of payment options. You can do so either by bank wire, credit card, E-wallet companies and prepaid cards. For the detailed list of options, check out the Payment methods page.    

Where can I check to see if my transaction was successful?
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Your account will be updated as soon as you make a deposit, except when performing a Bank Transfer.    

Where can I view my Sports/Casino activity? How do I know if my bet was a winning or losing one?
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To check if your sports bet was a winning or a losing one, you need to go click on your username in the top right corner of the page then click on "Bet List" and select view "All". Once you do that, you need to choose a filter from the predefined ones, or click “Custom” which will enable you to manually select the time-frame you need. After you are done with your selections, you need to click the “SHOW” button and look at the "+/-" column - it displays the status of your bet; if the number you see there is in green, then your bet has won. All lost stakes can be seen in the same column, the losing amount is in red and it has a “-“sign in front of it. To check if a bet you placed in the “CASINO” section was a winning or a losing one, you need to follow the steps above to get to the “BET LIST” section, then you need to click on “Casino & Games” which can be located on the left hand side menu. If you played at the “LIVE CASINO” section, you need to click “Live casino” from the same menu on the left. To filter the bet status according to a time-frame of your choice you need to follow the instructions above.  

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